At Financial Control Services we recognize the delicate nature of the accounts entrusted to us. It has always been our philosophy to treat both our clients and their patients fairly and compassionately". We have a reputation to maintain . . . YOURS!
@Client Services uses the power of the internet to expand our abilities and services to our customers needs from anywhere in the world. Using an internet connection and browser our clients have full access to our system 24/7 to communicate effectively.
Telephone Monitoring System:
At FCS all inbound and outbound telephone calls are recorded for quality assurance and training purposes. These calls are available to our clients for their review.
Credit Scoring:
FCS uses an automated, online scoring system with Experian. Scoring allows our office to verify a debtor's telephone number, and/or address, available financial reports and more.
Benefits of using FCS:
- Reduced overhead
- Increased cash flow
- Increased productivity
- Maximizes profitability
Our Services
@Client Services is an Internet-based debt Collection Agency Management Software tool that provides clients of our agency, with easy yet secure access to their specific account portfolio 24/7. Using an Internet connection and browser, our clients can view information or update accounts. When a client has been set up and assigned a password, they can access the following information:
- Inquiry by Name, Social Security Number, Client Account Number, Address, Phone Number, Account History.
- Client Specific A/R: Amount owed, Delinquency, Amount due you at the time of inquiry.
- Client Statistics: Month to Date, Year to Date and from inception.
- Client Actuarial Statistics
@Client Services is much more than just viewing accounts and reports. Our clients have the ability to input valuable information directly into our system and communicate with authorized members of our staff. You can send 1000s of accounts with the click of a mouse, submit Direct Payments and adjustments to our payment clerk for posting, enter new accounts on an individual basis, instantly message our customer service representatives and much, much more.
There is no cost to our clients for this service. Access to the Internet is all that is needed.
At Financial Control Services, all inbound and outbound telephone conversations are recorded for quality assurance and training purposes. If at any time you would like to listen to a conversation, we can play it for you over the phone, or provide your office with a copy of the conversation. We take pride in the fact that we follow all of the American Collectors Association's standards. This is our way of providing proof to our clients that we truly have their best interest in mind with every call.
Accurate debtor records help us to locate your accounts and get them to pay what they owe. Financial Control Services uses a scoring system through Experian, an automated, online system to verify a debtor's telephone number and address. It also gives each debtor a credit score, available financial resources, and credit available. This information helps us in determining a debtor's ability to repay what they owe you.
Financial Control Services was started in 1992, but our principals have more than 50 years of experience in the collection business. During all these years, their emphasis has always been to provide superior results and service to healthcare providers while maintaining their image and reputation within their community. Our highly trained staff members are highly trained and tested in the FDCPA/FCRA and are skilled in resolving unpaid debt. FCS works with clients to develop a customized collection plan that will meet their specific needs. Contact us today for ways that we can help your company reduce overhead, increase your cash flow, productivity, and maximize your profitability.
