At Financial Control Services, all inbound and outbound telephone conversations are recorded for quality assurance and training purposes. If at any time you would like to listen to a conversation, we can play it for you over the phone, or provide your office with a copy of the conversation. We take pride in the fact that we follow all of the American Collectors Association's standards. This is our way of providing proof to our clients that we truly have their best interest in mind with every call.