Financial Control Services : Waco, Texas

Why Use
Financial Control Services

The owners, Mike Rash and Carolyn Grider, have a combined total of over 50 years in the collection agency business. Additionally, we are fortunate to have employees with many years of collection experience.

FCS employees are trained to provide assistance to debtors to resolve the account balance. Financial Control Services' clients are in healthcare, so we are aware of the importance of the provider's image and reputation. To that end, FCS strives to protect our client by providing collection services while supporting their image.

When working with a new client, FCS meets with staff members to gain a clear understanding of the client's internal policies and procedures. We allow the client to set the direction for working their accounts. Thus, our employees work diligently to maintain the clients' hard-earned reputation.

We also honor our reputation, taking great pride in the relationships we have developed with our clients. When working with a healthcare provider, we truly consider FCS an extension of that provider's image and realize any actions taken by us to resolve a debt will ultimately reflect on them.

Professional Memberships/Sponsorships
FCS belongs to professional business organizations in order to better serve you. These memberships help keep us informed of the latest changes and developments in both the healthcare and collection industries that we serve.

• American Association of Healthcare Administrative Mangers
• Anesthesia Administrators of Texas
• Radiology Business Managers Association
• Medical Group Management Association
• Healthcare Services Programs
• The American Collectors Association
• Better Business Bureau
• Chamber of Commerce

Financial Control Services:
Incorporated:
R&G Financial Group, Inc. - April 1992
Dunn & Bradstreet No. 803513126

Principals:
Mike R. Rash - President
Carolyn M. Grider - Vice President

TECHNOLOGY

REPORTS:

NEW BUSINESS LIST - Acknowledges new accounts each time placements are assigned to FCS. We send this list to our client for verification and balancing of the placement.

CANCELLATION LIST - Sent to you when we return any cancelled accounts.

REMITTANCE STATEMENT - A monthly, itemized statement showing all payments received including the amount, date paid, who made the payment, current balance, and your account number.

PERFORMANCE REPORT - A monthly synopsis of the number of accounts and dollars placed, dollars collected, and recovery percentages.

STATUS REPORT - Available on request, it list every account placed with FCS for collection from the first placement date. The report provides name, account number, amount assigned, date of assignment, current account balance and status.

COMPUMAIL:
Compumail is a fully automated mail service that checks each account for complete address before a letter is sent, reducing mail return. This ensures that debtors receive proper written notice before any further action is taken.

SKIP TRACING SYSTEM:
Accurate debtor records help us find your accounts and get them to pay what they owe. FCS uses DAKSNET, an automated, on-line system to verify a debtor's telephone number, and/or address, updates the records and sends the information back to the collector.

CREDIT BUREAU AFFILIATION:
FCS is on-line with Equifax, Transunion and Experian for instant access to a debtor's credit file to verify everything from employer to telephone number.

CLIENT TRUST ACCOUNT:
The State of Texas does not require collection agencies to maintain a seperate "TRUST" account for deposit of your monies paid directly to an agency. FCS has chosen this method of doing business to assure our clients that at no time do we "comingle" your money with our operating expense accounts. These funds remain on deposit until the end of the month, when checks and itemized statements are issued to our clients. The net result, a more timely remittance to you!

COMPUTERIZED
COLLECTION SYSTEM:
FCS uses DAKCS, a custom software solution for the collection industry that receives your accounts, mails collection notices and creates work files for our collectors. DAKCS is live, online, with real time posting of all updates in our system.

AUTODIALER:
The VIC predictive-dialer system for collection agencies places our collectors in contact with more debtors in a shorter period of time. Call-back messages are left when it reaches answering machines and voice mail. The Smart Voice system is used in conjunction with the Dialer to contact more debtors, regardless of balance.